Theta Retreat Attendees

1. We ask that guests take responsibility for checking their reservation and ensuring that the particulars contained therein are correct.

2. Guests may pay up-front in full or via instalments. There is a non-refundable, non- transferable deposit for each booking.

3. The balance monies due shall be paid by the guest to Theta Retreats no less than 6 weeks prior to the date of the retreat. Bookings within the last 6 weeks must be paid in full at time of booking.

4. We ask that the payment deadlines are respected. If payment of the balance is not received by the due date Theta Retreats will give the customer a reminder but failure to respond to this prompt gives Theta Retreats the right to cancel the reservation and retain the deposit.

5. In the event of cancellation by the guest, the following refund fees (minus the deposit) apply:

Cancellation 6 weeks or less before due arrival date, 0% refund

Cancellation 7 to 9 weeks before due arrival date, 25% refund

Cancellation 10 to 13 weeks before due arrival date, 50% refund

Cancellation more than 14 weeks before due arrival date, 100% refund

Any refunds take 30 working days to process.

Theta Retreats recommends travel insurance for the trip. This would ensure any monies lost in the event of cancellation could be recovered by the guest. Should the customer wish to cancel due to Force Majeure, please refer to paragraph 23.

6. Due to situations beyond our control (Force Majeure) Theta Retreats reserves the right to change bookings, postpone, or cancel retreats and shall inform the guest as soon as possible. Theta Retreats does not accept responsibility for any costs incurred due to cancellation or postponement. Credit will be offered in the form of vouchers for all Theta Retreats products. Vouchers can be redeemed for Theta Retreats products only.

7. Theta Retreats is not held liable for flight costs.

8. Theta Retreats reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.

9. The guest shall not use the retreat property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The guest shall not do anything which may be a nuisance or annoyance to Theta Retreats and its guests, staff or owners.

10. The guest shall keep all fixtures, fittings, furniture and effects on the property, where the retreat is held, in a clean and good condition and shall pay damages to the property owner for any articles which are destroyed or missing. Theta Retreats shall under no circumstances be liable for any damage to the property caused by the guest or their child.

11. Theta Retreats reserves the right at its sole discretion to terminate use of the property or any of its facilities by the guest in the event of any breach of these terms and conditions. The guest will be required to vacate the property and Theta Retreats shall not refund payment or accept any consequential liability damages or loss.

12. Theta Retreats retains all copyright license rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.

13. Any user of the website has to be 18 years of age or older and agrees to be entirely financially responsible for all charges and other fees arising from use of the website.

16. Theta Retreats can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.

17. Theta Retreats reserves the right to alter any facility accommodation or yoga activity.

18. In the event that the guest decides to downgrade their accommodation after monies have been paid, the guest will not be entitled to any refund. If the guest wishes to upgrade, the new price will apply.

19. The guest must comply fully with all and any health and safety regulations introduced by Theta Retreats. The guest must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Guests who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga. Theta Retreats is not liable for any injuries to the guest in his/her use of our facilities or participation in activities. A guest must always stop and rest if he/she is feeling any pain or sickness and inform the teacher/therapist of any previous injuries.

20. Theta Retreats cannot accept any responsibility for loss or damage of personal possessions or valuables of the guest.

21.Theta Retreats is not liable for any injuries to the guest’s child or children, whether these occur during the hours of childcare or under the supervision of the mother.

23. Theta Retreats shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, cancellation of flights, civil strife, pandemics and regional epidemics, accidents or failure to perform by third parties. Should ‘Force Majeure’ impede or prevent HolyMama from hosting a retreat or should the client decide to cancel based on events of ‘Force Majeure’ there is a zero refund policy. Theta Retreats will offer alternatives, such as a retreat voucher for a later date.

24. Theta Retreats accepts no liability for loss, damage, injury or illnesses which may be received during the guest stay or travelling to and from the retreat.

25. We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip. Should a guest decide to cancel or shorten their stay there is no refund entitlement.

26. The terms and conditions form a binding agreement between the customer and Theta Retreats. Theta Retreats reserves the right, in its sole discretion, to change the terms and conditions without advance notice. The most current version of the terms and conditions will supersede all previous versions. Theta Retreats encourages the customer to periodically review the terms and conditions to stay informed of updates.

27. If the guest tests positive for COVID-19 before travelling, no refunds are issued, as per terms in paragraph 5. We recommend travel insurance for this eventuality.